Faq
Ordering & Payment
How do I place an order?
Simply browse our collections, select your desired items, add them to your cart, and proceed to checkout. Follow the steps to enter your shipping details and payment information.
What payment methods do you accept?
We accept all major credit/debit cards (Visa, MasterCard, American Express), PayPal, and select cryptocurrency payments for your convenience.
Shipping & Delivery
How long does shipping take?
Standard shipping typically takes 5-7 business days within the US and 10-15 business days for international orders. Expedited shipping options are available at checkout.
Do you ship internationally?
Yes, we ship worldwide. International customers are responsible for any customs fees or import taxes that may apply in their country.
Returns & Exchanges
What is your return policy?
We accept returns within 30 days of delivery for unworn, undamaged items with original packaging. Please contact our customer service team to initiate a return.
Can I exchange an item for a different size or style?
Yes, we offer exchanges for most items within 30 days of delivery. Please note that exchange availability depends on current stock levels.
Product Care
How should I care for my jewelry?
For Religious, Gothic, and Celtic jewelry, we recommend storing pieces separately to prevent scratching. Clean with a soft, dry cloth and avoid exposure to water, chemicals, or extreme temperatures.
Are your products nickel-free?
All our fashion and elegant jewelry pieces are nickel-free. Some biker and ethnic tribal items may contain nickel - product descriptions will specify this information.
Custom Orders
Do you offer custom jewelry designs?
Yes, we accept custom orders for many of our categories including Witchcraft & Celtic and Ethnic & Tribal designs. Please allow 4-6 weeks for custom pieces.
Can I request specific gemstones or materials?
Custom material requests are available for most collections. Additional charges may apply depending on material availability and sourcing requirements.